Common Push-To-Talk App Mistakes to Avoid

The Evolution of Push-to-Talk Technology

Push-to-talk (PTT) technology has long been a cornerstone of field and frontline communication in industries such as construction, mining, warehousing, emergency services, logistics, and transportation. Rather than relying on conventional communication methods like phone calls and emails, these industries have always favoured the speed and simplicity offered by push-to-talk apps.

The Rise of Smart Push-to-Talk Apps

Traditional PTT has transformed into smart push-to-talk, which provides reliable communication and a robust feature set for employees to stay connected from anywhere. Smart PTT apps allow users to download a mobile app on their smartphones and convert them into walkie-talkies. Leveraging push-to-talk over cellular (PoC), smart PTT enables employees to connect with anyone globally at the touch of a button.

Embracing Modern Technology with Caution

As businesses rapidly adopt smart PTT apps for their operations, it is essential to understand the challenges and ensure proper usage, especially when it comes to security and privacy. In today’s business world, data protection is paramount, and various legislations enforce stringent security measures, such as GDPR, HIPAA, and PDPA.

Also Read: Fleet Management Made Effortless with Push-to-Talk Apps

6 Common Mistakes Threatening Push-To-Talk App Conversation Security

  1. Choosing an Insecure PTT App: While smart PTT apps utilize encrypted cellular networks for enhanced security compared to traditional PTT radios, it is crucial to select a reputable and secure PTT platform. Opting for an informal and inadequately secured app exposes your business communication to potential interception by hackers.
How Talker helps:

Talker provides 128-bit encryption for all communication on the platform, adding an extra layer of protection against eavesdropping.

  1. Neglecting Password Protection: Field employees may overlook the importance of securing their smartphones used as walkie-talkies, especially if they are personal devices. Implementing password protection for every device that stores business information is crucial to prevent unauthorized access to sensitive data and private conversations.
How Talker helps:

Talker allows administrators to enforce a passcode policy, ensuring employees maintain strong passwords and regularly update them.

  1. Overlooking Role-Based Access Control (RBAC): For businesses with distributed teams and large workforces, having control over devices, employees, and policies is vital. Implementing role-based access control (RBAC) allows IT staff to configure devices, push corporate policies, and monitor remote employees effectively. Assigning specific roles and permissions to supervisors streamlines control and management.
How Talker helps:

Talker enables the super admin to create multiple admins and assign permissions based on their roles, ensuring controlled access to the backend console and aligning with organizational requirements.

  1. Ignoring Closed Group Communication: Smart PTT apps facilitate easy group communication, including organization-wide broadcasts and PTT calls with multiple participants. However, it is crucial to choose the appropriate method of communication based on the sensitivity of the information. Broadcasting sensitive information increases the risk of corporate data leakage.
How Talker helps:

Talker allows businesses to create public or private channels for group communication. Private channels ensure that confidential information remains within an encrypted loop, accessible only to authorized individuals.

  1. Neglecting Integration with Device Control Tools: Modern businesses rely on multiple platforms and third-party integrations for streamlined processes. Choosing a PTT solution that seamlessly integrates with preferred platforms simplifies management and enhances corporate security measures.
How Talker helps:

Talker support integration with a variety of Mobile Device Management (MDM) solutions. By leveraging MDM-enabled features, businesses can deploy, manage, and secure PTT apps efficiently. Additionally, implementing MDM-enabled kiosk mode turns employee devices into dedicated walkie-talkies and extensive security settings can be enforced to restrict device usage to secure apps and websites.

  1. Underestimating the Importance of a Contingency Plan: Reliance on security features alone is insufficient in today’s threat landscape. Implementing a PTT solution that offers real-time insights, analytics, and alerts enables proactive monitoring and corrective actions, minimizing disruptions to business operations.
How Talker helps:

Talker provides comprehensive analytics based on employee locations, clock-in/out details, and attendance. Additionally, businesses can configure geofence-based clock-ins and clock-outs to track activities remotely.

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Closing Thoughts: Push-To-Talk App

When implementing a smart PTT solution like Talker, avoiding the mentioned mistakes is crucial to ensure secure conversations. It is not just about choosing a feature-rich platform but also establishing stringent processes and educating employees about security best practices. By prioritizing communication security, businesses can leverage the benefits of smart PTT apps while protecting their sensitive information.